The Disney Way: Inspiration, Creativity, and Faith (video)

  The Disney Way: Inspiration, Creativity, and Faith (video). An 18-year old High School student and part-time Watercraft Cast Member had the creative idea the leaders, the full-time team, and even the experts couldn’t see. Prior to the inexperienced High Schooler’s idea, it was impossible.   •  •  •  •  • This website is about our WORK. […]

Emotional connections fuel loyalty

        Emotional connections fuel loyalty. To create an emotional connection, something positive and unexpected has to happen. Even the smallest positive gestures, if unexpected, are powerful. If the positive thing was expected, it protects against delivering a negative experience, but, it doesn’t surprise and delight. Magic happens when we are delightfully surprised. […]