The best Disney Keynote Speakers have no choice but to flourish

  The Disney decision should always be this one… The decision to do it one way or the other way, you always pick the better way. The purpose of organizational vibrancy is to have more people doing better things more often. With this combination of intentional and organic cultural transformation, your brand has no choice […]

Emotional connections fuel loyalty

        Emotional connections fuel loyalty. To create an emotional connection, something positive and unexpected has to happen. Even the smallest positive gestures, if unexpected, are powerful. If the positive thing was expected, it protects against delivering a negative experience, but, it doesn’t surprise and delight. Magic happens when we are delightfully surprised. […]