Emotional connections fuel loyalty

        Emotional connections fuel loyalty. To create an emotional connection, something positive and unexpected has to happen. Even the smallest positive gestures, if unexpected, are powerful. If the positive thing was expected, it protects against delivering a negative experience, but, it doesn’t surprise and delight. Magic happens when we are delightfully surprised. […]

Up it

  Up the enthusiasm factor. It’s contagious. Imagine progress, especially changing old organizational habits, without abundant and constant enthusiasm. Now imagine same scenario, but with overflowing enthusiasm. Motivation is what keeps everything alive and well, when the temptations from the daily grind kick in. •  •  •  •  • This website is about our WORK. To ponder […]