Here’s an email response to an international virtual fee inquiry.
Happy present moment Simran. Thank you for asking. i have a radical approach to virtual. For virtual, the fees double.
Imagine the power of every single employee knowing the bullseye goal for every single customer interaction. This is world-class, remarkable, industry-leading customer service.
Now imagine no two employees having the same simple answer. This is chronic, deadly, organizational chaos.
**Note: since writing this post months ago, virtual fee has tripled. Used to say no to virtual requests. Hated saying no. Now the inquirer says no. If someone sees the triple-the-in-person-fee value objectively, will gladly deliver a virtual keynote speech and allow the client to keep a recorded copy in perpetuity.
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