Disney Traditions Day One

Disney University and Disney Traditions facilitators
1988 Disney Traditions Instructors.

Does your organization have Day One new-hire orientation to share your Company’s origin story and Customer Service architecture?

Pictured here is the 1988 Disney Traditions Team…i’m the one standing far left, eyes closed. Eleven front-line employees (Cast Members) selected from hundreds of applicants for one-year to “Cross-U” (cross-utilization). They trained every new employee on Day One at Walt Disney World in 1988. Once or twice a month, each of them was pulled from their normal front-line role to teach “Disney Traditions”.

Have you ever thought about the power (and credibility) of having your Day One trainers be people who were on the front line yesterday and after your class, they go back to the front line tomorrow? No theory here. Real life stories from people living it every day.

The intent is to select a new team every year to meet the forecasted hiring numbers. The program has matured and flexed as the years challenge in predictable and unpredictable ways.

It dawned on me after all these years… my signature Disney Customer Service Keynote contains the “Disney Traditions” Day One DNA for Disney’s World-Class, time-tested Customer Service architecture.

What felt like content built from a lifetime of learning, doing, and teaching (in operations and at Disney Institute) is actually the simple yet powerful Disney DNA from Day One…operationalized from a lifetime of serving Guests and Cast Members.

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HOME, click here.

Recommend daily

clock with the word read on the face
Cool clock. Easy to imagine one with WRITE.

Read consistently, and decide at some point if you want to write. If you want to write, i recommend daily.

dad

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HOME, click here.

Remembering to pay it forward

Pixar Soul image
Loved this movie. Loved yesterday’s premier of Lightyear. Tell a story with your life, if necessary, use words.

Remembering to pay it forward.

What?

Remembering to gift the future with remarkable hope.

The same remarkable hope others gifted me across my six decades.

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HOME, click here.

Book 6 is first

9-second video…kinda like Star Wars…the order released is not ‘chronological’.

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HOME, click here.

Customer, check

Who is this book series for?

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HOME, click here.