Categories
Disney Brand Loyalty Book

Disney Customer Service architecture

Profoundly simple insight. Simply profound insight.

As a leader, is everyone in your organization crystal clear on your Customer Service architecture?

When everyone is crystal clear, Magic happens – it’s called “the wow-factor”.

Disney Customer Service architecture, the outline:

  1. Goal
  2. Tool kit
  3. Reason why
  4. Leadership self-check

Disney Customer Service architecture, summary:

  1. The Bullseye of every interaction
  2. A 360-degree customer analysis
  3. A Unifying Purpose
  4. Are you a thermometer or a thermostat?

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Podcast

Unofficial preceded official

Podcast officially launched January 25, 2020. Podcast unofficially launched same day in 2019.

Unofficial If Disney Ran Your Life podcast release January 25, 2019 proceeded official Podcast launch exactly one year later – nearly three weeks ago.

What’s cool is that Jody trusted me to proceed with the mantra, “This might not work”.

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No really

Tough times at work

As a lifetime Disney insider, you know things curators will never know. This is an advantage to serve a willing market.

Not discounting what you’re saying Alex.

Been in that jungle, for a lifetime.

And thrived.

Advice to a younger ‘jungle jeff’

Be the change. Control what you can control. Be amazed and be amazing. Never let what you can’t do stop you from what you can do. 

Trust this mindset Alex.

Lived it.

Demonstrated it from 1982-2014 @WDW.

Be the example, not the warning.

This riff is a LinkedIn reply to a feed negative comment.

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Blogging & Social Media

Social media flashback 2014

Social media flashback 2014.

Catch the “Live Like You Mean It” in the Twitter header and profile summary?

Since 2009 i’ve composed 23k tweets.

Who cares?

No one.

Pretty cool that i don’t care either.

The only numbers i care about are the ones that make a difference in my top priorities.

What are they?

Doesn’t matter.

What matters is what matters for your top priorities.

How cool is that?

Be amazed and be amazing.

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Video Sharing

Disney & TED Speaker sizzle video

Disney Customer Service Speaker headshot. When you are an army of one you’re also in charge of marketing.

Disney & TED Speaker sizzle video.

Thank you to Chapin at Shepard Media, LLC for creating the Disney Speaker sizzle reel.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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