The mission is clear. Exceed expectations at every customer touch point. Aim for perfection, settle for excellence. • • • • • This website is about our WORK. To ponder today’s post about our HQ, click here. If you want to stay on this site and read more posts from this Blog, click here.
Making a list and checking it twice… No, not “Santa Clause is Coming to Town”… Making a list of the most impactful Disney creative risks we took – during my 32-year span – to address our Cast, Guest, and Shareholder dissatisfiers. And by systematically alleviating and eliminating dissatisfiers, we methodically enhanced our Cast, Guest, and […]
Expect the unexpected. Last June i planned to kick off Summer 2019 and arrive in Glacier National Park yesterday, June 1. The Madrid Disney Creativity Keynote speech was a recent opportunity; it provides Thinking Heads HQ and me a chance to meet in person. Son, plan your future intentionally. Plan to be flexible too. • […]
Madrid Disney Creativity Keynote Speech is in five days. Four months ago the framework (photo above) was laid out and the client approved. We are expecting 1,000 attendees. The speech is scheduled for 50 minutes, but it’s mapped for 45. Better yet, map it out for 40 minutes. Rarely does a conference start, and stay, […]
Rob and i accomplished a few small, important steps in moving my business forward techologically. We enhanced safety and security. We confirmed the old Legacy account has merit remaining open and that this is a free service GoDaddy provides – enabling 10 domain backorders to keep their place in line. i know this is boring, […]