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No really

You are more

Stitch has been almost everywhere Jack the Bear has been. (csn, pls txt photo of this post when u get it. thx)

You are more powerful than you think.

How do i know?

Astute parents watch their children identify their fears.

Caring parents also observe their children’s learning style and teach accordingly to help them overcome their fears.

The main goal of parenting is to raise independent, good, and decent adults.

Good, decent, and independent implies gold-medal personal responsibility.

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Categories
No really

Change is in the air

Change is in the air.

Change is in the air.

Cheryl retires in one week, after 36 years at Disney.

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Disney Brand Loyalty Book

Disney Customer Service architecture

Profoundly simple insight. Simply profound insight.

As a leader, is everyone in your organization crystal clear on your Customer Service architecture?

When everyone is crystal clear, Magic happens – it’s called “the wow-factor”.

Disney Customer Service architecture, the outline:

  1. Goal
  2. Tool kit
  3. Reason why
  4. Leadership self-check

Disney Customer Service architecture, summary:

  1. The Bullseye of every interaction
  2. A 360-degree customer analysis
  3. A Unifying Purpose
  4. Are you a thermometer or a thermostat?

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Podcast

Unofficial preceded official

Podcast officially launched January 25, 2020. Podcast unofficially launched same day in 2019.

Unofficial If Disney Ran Your Life podcast release January 25, 2019 proceeded official Podcast launch exactly one year later – nearly three weeks ago.

What’s cool is that Jody trusted me to proceed with the mantra, “This might not work”.

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Categories
No really

Tough times at work

As a lifetime Disney insider, you know things curators will never know. This is an advantage to serve a willing market.

Not discounting what you’re saying Alex.

Been in that jungle, for a lifetime.

And thrived.

Advice to a younger ‘jungle jeff’

Be the change. Control what you can control. Be amazed and be amazing. Never let what you can’t do stop you from what you can do. 

Trust this mindset Alex.

Lived it.

Demonstrated it from 1982-2014 @WDW.

Be the example, not the warning.

This riff is a LinkedIn reply to a feed negative comment.

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