Career F&D

Morgan wallen t-shirt
Morgan Wallen impressed me as an artist well before learning he is a star. What Musician cuts a double-studio album on their sophomore release? None. Ever. But Morgan did. Gutsy. Gutsy is art.

Career F&D.

Career focus and discipline.

This is how your art is honed and mastered.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Measurement gold

Disney Institute speakers
Served Disney Institute (and the customer service world) by discovering and coining “go the extra inch”. There’s a TED Talk here.

Focus on going the extra inch, don’t focus on going the extra mile.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Three things missing from your office

Disney University
This place oozes Disney heritage, traditions, and values.

Three things missing from your office:

  1. Photo of your customers serving their customers
  2. Photo of your team serving your customers
  3. Photo of the original company building

A picture is worth 1,000 words.

One picture depicts your vision, one picture depicts your employee culture, and one picture shows how far you’ve come.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

3 hells

mountain chalet lobby
The Chalet floor is approximately 1.5 billion years old. No heat, no AC, no electricity no wifi, no cell. No running water. There are propane ceiling lanterns.

3 hells.

In addition to the three speech objectives, i review the three hells every human in the room faces, including myself:

  1. The hell you’re going through right now that no one knows about
  2. The hell you just came out of that no one knew about
  3. The hell you’re about to go into that you don’t see coming, that no one will know about

i mention that everyone in the room is in at least one of these three hells, and some of us, myself included, is in more than one of them.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Smile with your work today

Disney Customer Service Speakers Jeff Noel
As only someone who isn’t afraid to do things that might not work…this is what the Thinking Heads narrative in the photo is trying to say.

Smile with your work today.

And by today, that means everyday.

Magic, remember?

But you already know that.

All in or not all in on repetition?

All in.

Great.

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This website is about our WORK. To ponder today’s post about our HOME, click here.