Top 3 brand loyalty priorities?

Disney Customer Service Speaker Jeff noel's name tag
Q. What compels an employee to stay for 30+ years? A. An emotional connection to the brand. Employees need to be emotionally connected to your brand before customers can become emotionally connected.

A leader and a direct report are paired and each has a Post-it note. The leader writes the top three brand loyalty priorities she expects of her direct report. And the direct report writes the top three brand loyalty priorities she thinks the leader expects from her.

What are the odds the lists match?

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Show us the customer love

Disney Leadership Keynote Speaker Jeff Noel
Client purchased 1,000 books and paid an acceptable honorarium. Orlando.

Show your customers how much you love them:

  • World-class, time-tested Disney Business insights
  • Taught by 30-year Disney & Disney Institute (DI) Leader
  • Better (simpler, more powerful) insight than Disney Institute
  • Better (more fun, more engaging) authenticity than DI
  • No Corporate reputation pressure to limit content delivery
  • 20% Discount for upfront payment
  • Additional 20% Discount for 2-4 product purchases
  • 5 or more annual engagements receives best, lifetime discount
  • Lifetime discount reaches 50%…talk about Magical

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Reputation Vibrancy menu

Cinderella mosaic at Cinderella Castle
When the slipper fit on Cinderella’s foot, her stepsister’s faces became green with envy and red with rage.

Reputation Vibrancy.

You come to know the true meaning of Reputation Vibrancy when you learn to focus on it every day.

Menu offerings:

  1. Promise vibrancy
  2. Deliver vibrancy
  3. Connect vibrancy

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This website is about our WORK. To ponder today’s post about our HOME, click here.

A simple apology

Disney Genie service
There will be massive apologies needed for Guests who are not dialed in to the business enhancement.

Twice in 10 minutes there was a profound thought in the power of a simple apology to defuse a tense situation.

Without the apology, inaccurate assumptions proliferate.

With an apology, tension should melt away.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

What chew talkin’ about Willis?

Steve Jobs on stage announcing iPhone
Anyone could have thought this up. Many probably did. Steve got it done.

When people .think .differently, they are inspired to look at polar opposites.

From going the extra mile to doing next to nothing.

From balance is a myth to balance is not a myth.

From midlife crisis to midlife celebration.

From waiting for the question to asking the question.

From defaulting to surviving, to over-focusing on thriving.

From thinking outside the box to thinking inside the box.

From a culture by default to a culture by design.

From telling you the answer to getting you to tell me the answer.

From relying on the very best answers to relying on the very best questions.

From having a business own you to you owning a business.

From being a warning to being an example.

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This website is about our WORK. To ponder today’s post about our HOME, click here.