How to .think .differently about friendly

How to .think .differently about friendly, There are two kinds of friendly: Passively friendly Assertively friendly In passively friendly, an employee is friendly when the customer initiates contact. In assertively friendly, the employee initiates friendly without the customer even knowing the employee is present. Talk about the game changing power of going the extra inch. […]

Neglect gets expensive over time

Organizational culture is like personal health…it gets expensive to restore if you neglect it too long. You know what the real challenge is? We get so used to accepting that our organizational health is less than vibrant that we eventually stop being motivated to do anything to change it. And this gradually makes our culture more […]

Disney Creativity secrets from a lifetime insider

What allows this type of creativity and innovation to happen? The Disney cultural belief that great ideas can, and should, come from anywhere. A passion for our purpose, diversity of perspective, deeply embedded collaborative norms, and excitement to do the impossible. When you live on the inside for more than three decades, when you teach […]