Where is Spring Grove? For decades, Disney nametags had two images. Mickey Mouse and the Cast Member’s first name. In 1996 at Walt Disney World, we began celebrating our 25th anniversary. Tom Elrod, our Marketing VP, announced that our new nametags would include our hometown. Why? To increase Guest to Cast interaction. “Where’s Spring Grove? […]
The Most Admired Companies in The World 2018: Survey says… #4 Most Admired Company in the World #4 World’s Best Employers #1 World’s Best Regarded Company • • • • • This website is about our WORK. To ponder today’s post about our HQ, click here. If you want to stay on this site and read more posts from […]
The best Disney Customer service speech ever? When? In six hours. • • • • • This website is about our WORK. To ponder today’s post about our HQ, click here. If you want to stay on this site and read more posts from this Blog, click here.
The downside to world-class organizational vibrancy? None. There’s something about world-class organizational vibrancy that attracts and retains great (loyal) employees. Same thing happens with customers. World-class customer service vibrancy attracts and retains great (loyal) customers. • • • • • This website is about our WORK. To ponder today’s post about our HQ, click here. If you want […]
Any leader and any organization, in any industry, can architect world-class brand loyaty using systems and processes they control. World-Class Brand Loyalty is not reserved for special organizations that have secrets others don’t and never will have. Exceptional loyalty is built with three fundamental blueprints. Jeff’s Disney Keynote will be interactive, fun, thought-provoking, and comes […]