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Professionally Speaking

Measure versus matter

Turned on Grammarly at the tail end of the tally period. For a whole week only 7 words were recorded. This result is better than 14% of other Grammarly users.

Not everything that can be measured matters.

Not everything that matters can be measured.

Because of my insider position, since 1999, in the improvement industry, it is easy to testify about the prevailing, perverse, and utterly misleading (read lying) information that gurus and wanna-be’s peddle to make a living.

Even at Disney Institute, the insider joke was and still is, “Never let a good story get in the way of the truth.”

By the way, i taught at Disney Institute from 1999-2014. That’s a heck of a run.

i made it, and continue to make it, my personal mission to never let a false or misleading story to ever be told. Ever. For any reason. Period.

Zealot?

Perhaps.

If the shoe fits.

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Professionally Speaking

DREAM was a Cast Member idea

Disney Cast Member t-shirt from 1980’s
Disney Cast Member t-shirt from 1980’s.

DREAM was a Cast Member idea.

DREAM = Disney Resort Experiences Are Magic.

Gracious Hospitality became a Disney Resort Operations program in the late 1980’s that was pre-Disney Decade (1990) and pre-Performance Excellence (1993).

One of my proprietary assets is my organizational memory.

This is the ability to recall the longterm historical pros and cons from personal experience, not hearsay or books.

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Professionally Speaking

Be the first?

The Many Glacier Valley. George Grinnell is reputed to be the first white man to visit what is now called Grinnell Glacier.

Be the first?

What does this mean?

You can define it any way you want.

Does it matter to be the first?

Lots of research touting the benefits of being first to market. You’re probably familiar.

Not as much chatter about becoming a category.

Life is about choices.

Choices birth consequences and/or opportunities. Opportunities birth a price that must be paid.

The price to be paid then leads us back to the beginning of the cycle – a choice must be made – to pay or walk away.

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Professionally Speaking

What’s your superpower?

From Gary V’s LinkedIn feed yesterday.
Always lean in when someone shares a thesis.
Not what i expected.

What’s your superpower?

Teaching.

Seriously, what would you say is your superpower?

Pretty cool exercise because you either know or don’t know.

Knowing is amazing.

Not knowing is a massive opportunity.

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Professionally Speaking

From #GTEM to #GTEI

College lecture hall
Two days ago there was a chance to see today’s TEDx Talk practice venue.

Today’s TEDx Talk will flow like this:

Thesis

Q. How many Books/articles? (4.7b)

Q. What are they saying? Meet. meet/exceed, exceed

When you exceed you create the “wow-factor”

To exceed (create the wow-factor) we should: Go The Extra _____!

Define Extra Mile: time/place (double lodge/20 yrs)

When recovering and when planning big, but when else?

What about when it’s not obvious to GTEM, day-to-day?

Stand up if you’ve never been asked to share why GTEM is flawed.

Pair, share one reason why GTEM is flawed.

Sit if your answer revolves around: time, $, resources, energy, new standard.

Harsh reality: 3 meals – satisfaction is dangerous. (Say it w/me)

Review: Exceeds = GTEM

  1. Flawed because of 5 reasons
  2. Satisfaction is dangerous

There’s more but this is as far as i got this morning at the hotel before heading over to the lecture hall.

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