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Disney Brand Loyalty Book

Accountability, Disney-style

car accident
Driving home from the gym yesterday afternoon.

 

Car accident
Clear expectations: always drive the speed limit, never (ever) tailgate, no texting while driving, on time is 10 minutes early – never speed to make up for being late. Clarity. Agreement.

 

Accountability, Disney-style…

This is about two simple yet overlooked ideas:

  • Clarity
  • Agreement

At Disney, the clearer a leader is about what’s expected, the better the end results. Gaining agreement means there’s no misunderstanding. Misunderstanding are rampant, insidious, and cause tremendous damage – to culture, morale, financial results, customer satisfaction, productivity, etc.

Clarity and agreement also includes consequences and repercussions from dishonoring the agreement.

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five different sites.