Accountability, Disney-style

car accident
Driving home from the gym yesterday afternoon.


Car accident
Clear expectations: always drive the speed limit, never (ever) tailgate, no texting while driving, on time is 10 minutes early – never speed to make up for being late. Clarity. Agreement.


Accountability, Disney-style…

This is about two simple yet overlooked ideas:

  • Clarity
  • Agreement

At Disney, the clearer a leader is about what’s expected, the better the end results. Gaining agreement means there’s no misunderstanding. Misunderstanding are rampant, insidious, and cause tremendous damage – to culture, morale, financial results, customer satisfaction, productivity, etc.

Clarity and agreement also includes consequences and repercussions from dishonoring the agreement.




This website is about our career health. To leave this site to read today’s post on my home health website, click here.


On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.


By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.