Branding and Customer Experience essential business insights:
- Emotion trumps everything.
- The goal of Marketing is trust.
- The other goal of marketing is to sell more stuff, to more people, more often.
- Clarity is power.
- Build your box and think inside it.
- Employees are customers too.
- You must be obsessed with continuously improving your Customer experience.
- Prolific small “wows” have greater loyalty effect than a couple of big “wows”.
- Your brand is the first thing people think of when they hear your name or see your face.
• • • • •
This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
