Branding and Customer Experience quotes

LinkedIn messaging
Last night a request for my Disney expertise.


Disney Innovation Speakers
At a local small business meetup a year or so ago i did a short presentation.


Branding and Customer Experience essential business insights:

  • Emotion trumps everything.
  • The goal of Marketing is trust.
  • The other goal of marketing is to sell more stuff, to more people, more often.
  • Clarity is power.
  • Build your box and think inside it.
  • Employees are customers too.
  • You must be obsessed with continuously improving your Customer experience.
  • Prolific small “wows” have greater loyalty effect than a couple of big “wows”.
  • Your brand is the first thing people think of when they hear your name or see your face.


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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.