As a leader, is everyone in your organization crystal clear on your Customer Service architecture?
When everyone is crystal clear, Magic happens – it’s called “the wow-factor”.
Disney Customer Service architecture, the outline:
- Tool kit
- Reason why
- Leadership self-check
Disney Customer Service architecture, summary:
- The Bullseye of every interaction
- A 360-degree customer analysis
- A Unifying Purpose
- Are you a thermometer or a thermostat?
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