Employees are customers too.
Easy to forget.
Might even be easy to never establish this organizational philosophy.
But if you do believe it, it can be insidiously easy to let it slip away.
Because the reality is employees are lucky to work for a great organization.
Conversely, great organizations are lucky to have great employees who want to work for them.
It absolutely works 100% both ways.
Neither should ever get complacent.
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