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Disney Brand Loyalty Book

Pay attention to details to exceed expectations

Disney Trash cans
Multiple versions.

 

Disney Trash cans
What it looks like with a nice coat of paint.

 

Disney Trash cans
But it’s the extra detail that makes it a Disney standard.

 

Pay attention to details to exceed expectations.

In business terms, most describe focusing on the details as the effort required to exceed customer expectations.

A wonderfully professional paint job isn’t enough.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five different sites.