Top 3 brand loyalty priorities?

Disney Customer Service Speaker Jeff noel's name tag
Q. What compels an employee to stay for 30+ years? A. An emotional connection to the brand. Employees need to be emotionally connected to your brand before customers can become emotionally connected.

A leader and a direct report are paired and each has a Post-it note. The leader writes the top three brand loyalty priorities she expects of her direct report. And the direct report writes the top three brand loyalty priorities she thinks the leader expects from her.

What are the odds the lists match?

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.