If Disney ran your business, we’d ask three simple questions:
- What do your customers believe is your biggest promise to them?
- How do you systematically deliver your promise at every touchpoint?
- How important is connecting emotionally and how well do you do that with every customer?
There are many more questions but these are the baseline starting points.
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
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4 replies on “If Disney ran your business”
Each question on each post is so interesting. I think I am failing.
Donna, you are NOT failing.
It would be so amazing to have an opportunity to deliver a “jeff noel Community Program” in Valpo…one or two days of intensive question asking (and answering – solving for how to operationalize the answers, the architecture).
I believe it is going to happen someday.
Me too.