Measurement gold Served Disney Institute (and the customer service world) by discovering and coining “go the extra inch”. There’s a TED Talk here. Focus on going the extra inch, don’t focus on going the extra mile. • • • • • This website is about our WORK. To ponder today’s post about our HOME, click here. By jeff noel Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites. View all of jeff noel's posts.