The key to exceeding expectations

Apple iPhone X delivery
originally scheduled to deliver Dec 1-8.



Under-sell and over-deliver.

Apple surprised me a couple days ago.

It was delightful.

The key to exceeding expectations is to do things that surprise and delight others.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.