September 11, 2001… was facilitating a professional development program with a colleague. We began the day at 6:30 am with Guests arriving at 7:30am for content. By 8:00am, we found ourselves at Epcot’s Germany pavilion for breakfast and a simulated on-the-job training experience.
As we were walking back to the bus around 10:00am, we were appraised. By the time we returned to the classroom facility, our boss was waiting curbside. Never had I been so unprepared for the next step. But with Tom there…
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