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Emotion Trumps Everything

This Disney photo explains why jungle jeff is so obsessed with certain things

Walt Disney World Resort Trash cans
Serious (obsessive) effort and detail for a simple trash receptacle, no?

 

The companies that have the longest term employee and customer loyalty – like Disney and Apple – earn that admirable reputation because of their focus and discipline on the smallest details.

It’s baked into their hardware (like trash cans) and manifested in their software – their insanely helpful employees.

It’s rare, hence valuable.

The recipe is simple.

Be nice to everyone, all the time.

And the unspoken part is this – whether they feel like it or not.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five different sites.