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Better to lead or compete?

a model for work life balance?
combine spirit and emotions for starters, two more missing?

 

Better to lead or compete?

Sorta a trick question but not meant to be.

Competing means you’re doing something everyone else is doing, and trying to do it better.

Leading means paving the way. And the only one in your category.

One of many or one of a kind?

Photo taken from an unknown Facebook status update. If we combined spirit and emotions then the above model would consist of three components.

What’s missing, for me, is work and home. Where do those go? So the model really has five?

In claiming status as The Internet’s Only Five-A-Day Blogger, I’d like to remind everyone this stems from a father/son relationship.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five different sites.

4 replies on “Better to lead or compete?”

Jeff,

I just spoke earlier this week at a multi-state, rural telecommunications association meeting in Destin, FL, on this specific topic as it applies to that industry. Telecom is one of those industries where competition is waiting on every corner. For today’s customer, with all things being equal, the best price wins. For the most part, everyone is competing to do the same service, after all. So what creates brand loyalty? Are they doing something different – unique and good enough to make a customer want to stay, even if they could get it cheaper elsewhere?

Amazingly, the thing that most of the fly-by-night competition is missing isn’t the product lines – it’s customer service. Making the customer feel valued is the big difference maker. Going the extra mile and offering additional “hands-on” assistance goes a long way.

Bob

Bob, organization have two choices really, as I see it. To see profit as the goal or profit as the reward.

Big difference in the way the customer feels at the end of the day.

Two brothers named Roy and Walt struggled with their fundamental difference in how to grow shareholder value.

Hope your speech had people rethinking their routine outlook.

You are right – it is how the customer feels. Anything less than feeling valued will get them to looking elsewhere for someone who can value them.

Interestingly, I called out a company in the room that had listened to me back in November on this and had changed their perspective. I spotlighted them as a success story – something they hadn’t heard in a long time and something the other companies were wishing they could hear about themselves. It started a great discussion. It was a win-win situation. The success story loved feeling recognized, and the other companies loved hearing how to be more successful in their areas.

Nothing succeeds like success.

Everyone wants to succeed.

It’s just that competing (often urgent) priorities blur the long term goal – loyalty.

Same thing happens to us, we put any one of a handful of priorities on the back burner because our life (insert the economy for business example) is crazy -physical health, spiritual health, mental health…

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