The opportunity of unpredictability

Tony Hsieh quote on culture
Your people are your brand. Your brand is what your people think and do, without thinking.


The opportunity of unpredictability.

Assume you are in less than decent health. Assume you’re in a physical state that had you concerned enough to, for the first time in your life, commit in your spirit to take life-preserving action.

Assuming this is you, and you went to a reputable gym, which of these identically priced offers would seem best, and why?

  • Buy a package allowing three visits per week with a personal trainer, which would be with any one of the many qualified personal trainers (decent variety)
  • Buy a package allowing three visits per week with a specifically assigned personal trainer

Assume that all trainers are professional and that their skills and abilities, while covering all the wellness fundamentals, vary based on their years in the business, education, personal experiences, previous clientele – both quantity and quality, their drive to tell you everything – even the stuff others wouldn’t want to confront you with, and based on their vision and commitment to your personal goals.

Which would you pick and why?

Now, switch that thinking to organizational culture health.




This website is about our career health. To leave this site to read today’s post on my home health website, click here.


On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.


By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.