Disney Professional Speaker analogy

Customer service nuggets
Her storytelling was masterful and her pace perfect. A common purpose, a customer compass, prioritized quality standards, and even simply defining what wow means were all missing for me. Sure 40 minutes isn’t a lot of time.


The speaker had 40 minutes to share her message.

Three points in the photo above.

The best analogy to summarize the experience is to imagine the comprehensive topic of customer loyalty being compared to a comprehensive lifetime commitment to personal wellness.

Imagine a running expert sharing three elements:

  1. Picking the right running shoes
  2. Setting goals
  3. Charting progress

We may pick decent running shoes, set a lofty goal, and log our efforts – and we could nail these things – but what about rest, nutrition, flexibility, core, aerobic and anaerobic balance, not to mention motivation?

The challenge is there’s rarely enough time (and rarely enough expertise) to draw a complete, foundational map.

So speakers share ingredients.

But without the entire recipe, or the complete set of blueprints, we’ll never know what we are baking or building.

So for tomorrow morning’s Disney Creativity and Innovation 30-minute keynote, i’ve carved out contextual time to at the beginning to remind the audience the map being shown is not complete.




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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.


By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.