(photo: November 20, 2014… two committed Cast Members, each with 30 years of devotion and commitment to excellence)
The difference between resolving to do something versus committing to do something is the difference between failing and succeeding.
Enterprise-wide or even simply departmental customer service resolutions never work for the same reasons New Year’s resolutions don’t work.
Making an official declaration of change out of desperation or exasperation never works.
Only deep emotional desire (commitment) to never return to where we are will ensure our efforts never tire, our eyes transfixed on the future.