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Resolve equals fail, commit equals succeed

Orlando Based Disney Consultants

 

(photo: November 20, 2014… two committed Cast Members, each with 30 years of devotion and commitment to excellence)

The difference between resolving to do something versus committing to do something is the difference between failing and succeeding.

Enterprise-wide or even simply departmental customer service resolutions never work for the same reasons New Year’s resolutions don’t work.

Making an official declaration of change out of desperation or exasperation never works.

Only deep emotional desire (commitment) to never return to where we are will ensure our efforts never tire, our eyes transfixed on the future.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five different sites.