Why does Starbucks play music in their stores?
When you are in a Starbucks, do other conversations distract you?
Why have libraries historically insisted on silence?
When you are in a silent library, would other conversations distract you?
Now move to a classroom setting and the audience is asked to quietly think and write in their class guide.
Low volume classical music in the background?
No sound whatsoever?
Where in our workplace do we draw the line and no longer worry about being intentional?