Simplify, simplify, simplify.
An hour ago a client asked if there are slides for the upcoming Disneyland Customer Service Keynote.
Haven’t done a speech with slides since the one right before the Spring 2019 TEDx Talk in Kuwait.
Remember, i’ve delivered 2,000 speeches with slides. Then the biggest speech of my life i go slide-less. Talk about leaning into discomfort.
Client then asks if there’s a Speech title they can or should use.
In the moment, i went here and shortened all five speech titles from a typical:
SERVE Like You Mean It: Four World-Class Customer Service Basics
SERVE: Four World-Class Customer Service Basics.
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