The treatment is so ridiculously simple

Disney Customer Service Speakers


(photo: Habits define an organization’s culture. Period.)

The treatment is so ridiculously simple.

Corporate culture can be distilled to one thing and only one thing – habits.

And habits are formed through repetition.

Change the pattern, change the habits.

What’s missing is the vision of the perfect pattern. For example:

  • Not a speck of trash on the ground. Anywhere.
  • Every customer’s expectations are exceeded at every touch point.
  • Every employee feels respected, appreciated, and valued. Everyday. All day.

Have fun today and be amazing.

It’s your habit.


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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.