Satisfaction is dangerous

Disney Innovation Speaker
Go the extra inch is a mantra i live by.


Disney Innovation Speaker
Who plans to take pictures such as these? Anyone who knows the value of the extra inch.


Meeting expectations leads to satisfaction. Satisfaction is dangerous. Your goal must always be to exceed your customer’s expectations.


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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.