She (or he) works on a great, high performing team.
A few key metrics indicate effectiveness at what the team does.
Nuwanda, on the customer service metric, delivers double-digit increases in the overall team average score.
Over 60% higher in one category.
Increases of 30, 40, and 50% in every other category except one, in which the increase is a mere 11%.
Thinking differently remains a mere theory for most.
Yet changes everything for those that lead with it.