Categories
Being Brave

Leadership accountability works best with perfect clarity

Mickey and Minnie Mouse on Parade float
What the public focuses on – the 3-O’clock Parade.

 

Disney World peak attendance
What the organization focuses on – how to keep the Magic alive after the Parade is over.

 

What the Senior Executive saw as being rigid and inflexible, i saw as clarity.

Funny how the same thing can be seen paradoxically opposed.

One of the four world-class leadership basics is accountability.

Accountability works best with perfect clarity.

Less than perfect clarity brings less than perfect results.

Either way, a culture is established and practiced daily based on the way expectations are determined, communicated, and enforced.

 

•  •  •  •  •

This website is about our WORK. To ponder posts about our HQ, click here.

 

Categories
If Disney Ran Your Life

The harsh reality for people who dislike demanding bosses

Disneyland book
Walt Disney had his moments like every leader does. He wasn’t always happy with the way things were going.

 

There’s a harsh reality for people who dislike demanding bosses. The demanding boss doesn’t like being demanding. If accountability is clear, then results should follow. When results don’t follow the boss has to do something to ensure the results happen.

That plan b that the boss has to go to is often perceived as demanding.

Now imagine if you delivered exactly what you and the boss agreed on.

There’d be praise instead of pressure.

Tell me again who’s fault that is.

 

__________

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Categories
Disney Brand Loyalty Book

Accountability, Disney-style

car accident
Driving home from the gym yesterday afternoon.

 

Car accident
Clear expectations: always drive the speed limit, never (ever) tailgate, no texting while driving, on time is 10 minutes early – never speed to make up for being late. Clarity. Agreement.

 

Accountability, Disney-style…

This is about two simple yet overlooked ideas:

  • Clarity
  • Agreement

At Disney, the clearer a leader is about what’s expected, the better the end results. Gaining agreement means there’s no misunderstanding. Misunderstanding are rampant, insidious, and cause tremendous damage – to culture, morale, financial results, customer satisfaction, productivity, etc.

Clarity and agreement also includes consequences and repercussions from dishonoring the agreement.

 

__________

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Categories
Disney Brand Loyalty Book

The clearer you are the better your results

Disney Patient Satisfaction Keynote Speakers
We filled the seats (300-400 each time) twice a day for two consecutive days, two to three times a year.

 

The clearer you are the better your results.

We assume if we cover the stuff in orientation that it will stick.

How’s that working out for you?

We remind the team in our annual company meeting and assume it will help.

How’s that working out.

All day.

Everyday.

All three shifts.

Every employee.

Imagine if you could instantaneously say in priority order, “Here are our top three priorities.”

Can you imagine this?

To get there you need to be…

Driven.

Focused.

Relentless.

Nothing disconnects a willing employee faster (and longer) than holding them accountable for something they didn’t realize was more important than what they thought you meant was most important.

Nothing sabotages world class customer service faster than a disengaged employee who thinks their leader is clueless.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Categories
Could This Change Your Life?

Three days until he sees 55

Hospital ratings
Survey results can give you a great reputation, if you earn the highest marks

 

Leaders, what will you make of today?

There are only two days in a year that nothing can be done. One is called yesterday and the other is called tomorrow. – Dalai Lama

Leaders, if you were rated by the people you serve each and every day, how do you think you would rank on a day to day basis?

Note: Have personally been evaluated on virtually every single presentation given for 15 consecutive years.

Can you imagine?

Talk about accountability.

Next Blog