Action required

25-second video: Keepin it real.

To know is to do. To know and not do is to not yet know.

dad

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HOME, click here.

Top 3 brand loyalty priorities?

Disney Customer Service Speaker Jeff noel's name tag
Q. What compels an employee to stay for 30+ years? A. An emotional connection to the brand. Employees need to be emotionally connected to your brand before customers can become emotionally connected.

A leader and a direct report are paired and each has a Post-it note. The leader writes the top three brand loyalty priorities she expects of her direct report. And the direct report writes the top three brand loyalty priorities she thinks the leader expects from her.

What are the odds the lists match?

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HOME, click here.

Leadership and parenting are synonymous

Glacier Mountain Goat
GNP. Logan Pass. Mt Reynolds (unnamed) trail.
Glacier Park wildflowers
GNP. Siyeh Bend behind me, Heavy Runner, top.
Contemplation in the wild
GNP. Grinnell Point in Swiftcurrent Valley.

The best Executive is the one who has sense enough to pick good men to do what he wants done, and self restraint enough to keep from meddling with them while they do it.

Theodore Roosevelt

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

A shared vision

performing a traceroute
Two nights ago, and an hour on the GoDaddy Tech support line, we did a Traceroute – IP Address related -and yesterday life in WordPress is back to normal. The web speed in WordPress felt like what a compound fracture must feel like in the wilderness.

A simple question, “What’s our vision?”, has the power to transform people, a department, an organization, an industry, the world.

What’s my vision with this Executive client?

A shared vision:

We work together to make our world a better place.

We work together in a rare, glorious, remarkable way that inspires great ideas and great people to do work that accomplishes great things, impossible things.

None of this will fly, however, if i want it more than you do.

The simple question is this, “Do you want it more than i do?”

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Now what?

Apple gives you 14 days to pickup at the store. Note the additional information about Black Friday and Cyber Monday weekend (11.29-12.02). Managing expectations for what is predicable.

Now what?

Saw it coming but hoped i was wrong.

So then, now what?

Price goes up.

Is that fair?

Technically, yes.

Will you hold your ground or be flexible?

Herein lies the challenge.

Expectations are formed by our actions, not by what we say.

If i say there’s a deadline but don’t enforce it, then there really wasn’t a deadline.

This lack of honoring one expectation contaminates all expectations.

What shouldn’t be a tough call might be, meaning the tough call to raise the price to the December 25th deadline price.

Why?

Anyone paying a premium expects flexibility. As in, “cut me a break, man”.

And then there’s the notion that all of this was an exercise in negotiating a bigger picture – contract(s) signed by year end, which is four weeks away.

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.