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Disney Brand Loyalty Book

Disney deconstructed

Disney success formula jeff noel
Disney deconstructed from 30 years of .thinking .differently

 

If you could deconstruct and demystify Disney’s world class customer service formula, what would it look, sound, taste, smell, and feel like?

There are probably less than 100 Cast Members in the world who know how to tell you.

A handful of them can tell it exceptionally well.

And in that handful, what if one stands out for thinking deeper, caring more, reaching higher, and working harder?

Call or text (407-538-4341) to set up a call and i’ll give you a glimpse of what’s possible if we worked together to transform your organizational culture.

The tip of the iceberg is this:

Disney’s success comes from being intentional where others are unintentional.

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Categories
Disney Brand Loyalty Book

Interesting how being in charge makes your choices feel different

Interesting how being in charge makes your choices feel different.

While there is obvious pressure that comes with the territory for being the chief, there is also a freedom that can be architected by the following structure:

  1. Vision
  2. Mission
  3. Brand
  4. Customer

Each of the four becomes one side of a square, a one-dimensional “box”.

You are then clearly able to think inside the box.

This is the paradox of thinking outside the box.

It’s called organizational Identity.

It changes everything.

Including what you are (easily) willing to walk away from.

 

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Categories
Common Sense, Not Common

The good reason for doing the hard stuff first

Florida Hospital Winter Garden
Yesterday, Florida Hospital Winter Garden under construction.

 

Florida Hospital Winter Garden
Try building something great without blueprints.

 

The good reason for doing the hard stuff first is that the easy stuff is always easier than the hard stuff.

Draw the blueprints first.

Sweat the foundation, the infrastructural, the design.

You can decide later whether the family room floor will be tile, wood or carpet.

It doesn’t matter if you are certain about your floor if the house never gets built.

The easy stuff should always come last when it comes to organizational architecture.

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If Disney Ran Your Life

This would happen quickly if Disney ran your life

Walt Disney quote plaque at Disneyland
Disneyland two months ago in March.

 

Humble beginnings for Walt Disney doesn’t even begin to scratch the surface.

If Disney ran your life, the first thing Disney would insist on is creating an architectural framework for a balanced, intentional approach to every detail of your life.

At work it’s:

Leaders • Employees • Customers • Loyalty • Creativity

At home it’s:

Mind • Body • Spirit • Work • Home

Improve one, they all get better. Neglect one, they all suffer. At work. At home.

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