Do the basics brilliantly

Family room at Christmas
Windows and doors get opened on many (WDW) Christmas mornings, including today’s.

Leadership 101:

Do the basics brilliantly.

Be an example, not a warning.

Run your life like a great CEO.

Over-focus on the same things you used to under-focus on or ignore.

Live within your means…do work to make a contribution…let pay sustain you, not drive you.

Invest early and consistently between 20-30 years old.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Basics: Hang out with younger people

father and son candid photo
Children can count for hanging out with younger people, but better if it goes beyond blood relatives.

Basic aging tip…

Hang out with younger people.

Why?

Because aging people generally don’t.

One of the best ways to get younger people to hang out with you is to act, think, move, connect, work, and play like a younger person.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Disney Great Service guidelines

Disneyland entrance
Performance Excellence was not rolled out at Disneyland.

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When giving feedback, be specific, timely, sincere.

dad

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Disney’s Great Service Guidelines:

  1. Make eye contact and smile
  2. Greet and welcome each and every Guest
  3. Seek out Guest contact
  4. Provide immediate service recovery
  5. Display appropriate body language at all times
  6. Preserve the Magical Guest experience
  7. Thank each and every Guest

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History lesson: 

Originally debuted to provide Leaders a coaching and development tool.

Originally called Disney’s Guest Service Guidelines.

Changed Guest to Great because too many backstage Cast thought the guidelines only applied to Guest-facing Cast.

This was one of many new Leadership and Employee tools created after Judson Green flipped upside down the organization pyramid we fondly recall as Performance Excellence.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

High altitude leadership

Swiftcurrent Glacier
Swiftcurrent Glacier view from Swiftcurrent Mountain.

High altitude leadership is the same as low altitude leadership.

  • Vision
  • Involvement
  • Accountability
  • Commitment

Never get bored with the basics.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

The paradox of boredom

On a napkin, on a moment’s notice, for an audience of one, a 5th grader.

The paradox of boredom is simple.

You either pick never getting bored with the good and decent basics or you pick the opposite.

Find a million ways to stay motivated.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.