Your Promise This is your vision in a pair of work clothes. It’s your unifying goal.   Delivering Your Promise You must identify every single touch point and then consistently deliver your Promise all day, every day.   Connecting Emotionally It’s simple, emotion trumps everything. And exceeding expectations trumps meeting expectations.     •  • […]

Revolve everything around your perfect client

  Revolve everything around your perfect client. Common sense, not common practice…this becomes your brand. Consistency across the entire organization. Inspired, enthusiastic employees. Quick, scalable problem-solving synergy, strategies and tactics. Capable leadership who can make decisions without seeking approval first. Margin, or breathing room, in your busy schedule – to create unencumbered time to think, […]