Categories
Do Not Collect

Blinding flash of the obvious

Mickey Mouse Hat smiley face on dinner table cloth. Selling is the transfer of enthusiasm.

It is challenging to admit, but certain parts of business don’t work the way you think they are supposed to work.

Most people or companies you hire don’t have one-tenth of the desire and motivation you have for your business.

The insight is simple: you most find a million ways to work around this little known fact of life.

Note: When i say little known, i mean harsh reality as an owner. This is where hiring right-fit talent for a purpose bigger than yourself becomes a blinding flash of the obvious.

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Categories
Professionally Speaking

How patient and how often?

Disney Keynote Speakers
Selfie-time, 8:03am.

 

conference questions
Breakout sessions thought starters created by the conference sponsor.

 

Westin Vail hottub
Spent an hour up to my shoulders in hot water. Glorious.

 

quote
Always learning.

 

quote
Knowledge isn’t skill. Fat isn’t muscle.

 

Vail, CO
Who knew?

 

Westin fireplace
Only one enjoying the fire at 4:50am.

 

Disney Keynote Speakers
Westin, Vail lobby 4:50AM yesterday.

 

sleep
Five hours hurts, but it could be worse.

 

Vail, CO
Cool stuff.

 

Disney Keynote Speakers
Really thought yesterday would be a typical and uneventful travel day back to Walt Disney World.

 

Disney Keynote Speakers
New record. Cool, i guess.

 

Rocky Mountain National Park
Rocky Mountain National Park at 7:45am yesterday.

 

Rocky Mountain National Park
Zooming in.

 

Rocky Mountain National Park
Bigger zoom. Thanks iPhone.

 

Colorado plains
The Plains begin as soon as the mountains end.

 

High School speaker
Arrived two minutes late at 7:02PM last night.

 

How patient and how often?

Long and draining travel days set you up for an unplanned final exam.

Patience is pass-fail.

Anything less than being patient is not patient (fail).

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Categories
Disney Brand Loyalty Book

Riddle me this

Two Dog Flats restaurant
We joked in 2014 about returning to Glacier to have lunch here again.

 

Almost every successful person begins with two beliefs: the future can be better than the present, and I have the power to make it so.  – Vala Afshar

 

Summarized understanding of challenges and opportunities from our Summer talks:

  • It’s clear the frontline has great communication with direct leader but there is  poor communication perception with senior leadership
  • Owning the message is an opportunity – if a decision doesn’t make sense, then it’s okay to push back
  • Lack of trust for absence of being transparent – it’s easier to play it safe
  • Stop being short-sighted from a cost perspective
  • People stop asking because the answer will be no
  • Not looking at everything through the patient’s eyes
  • In Town Hall we got the eye roll,” Here we go again” on patient experience
  • How do we work together when we used to compete
  • Recent significant leadership reorg – one property not prepared, the other it was better
  • The Whole Care Experience is AHS’s drive for consistency with history, mission, vision, standards
  • Some Ad Council leaders were promoted and others were demoted (title only)

The above create a significant opportunity to rally around The Whole Care Experience in an inspiring, motivating, and exciting way.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Do Not Pass Go

Would have been more impressive had he worn his t-shirt

Zuckerberg hot seat
Last night while eating room service dinner.

 

 

Zuckerberg hot seat
So is Mark Zuckerberg’s message, “Only dress up when you’re in the hot seat?”

 

Would have been more impressive (to me) had he worn his signature t-shirt.

That’s his brand statement.

Why deviate?

Sure, there’s a time and a place for everything.

Yet there’s literally an exception to every rule.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Disney Brand Loyalty Book

Trust is the most important leadership attribute

 

Trust is the biggest challenge leaders face.

And without trust, commitment and passion rot on the vine.

While the video above isn’t about leadership, it could be – use it to illustrate “the drastic measure” a leader needs to do to signal a line in the sand, a seed of transformational change.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.