Surprise and delight

Disney Customer Service Keynote speaker
What a delightful surprise.

What a delightful surprise to see Mickey Mouse at dinner.

What is interesting in this photo, to me, is what i’m wearing here:

  • Is what i wore on the plane from Orlando.
  • Is what i wore the next day to give the Disney Customer Service Keynote.
  • Is what i wore to fly home on the third day

Eventually gonna travel without a business jacket.

We shall see.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

A positive

Fantasia Mickey Mouse toy in front of giant screen
Columbia, South America. 2018 or 19.

A positive.

A positive worker is one who doesn’t try to meet expectations, or even occasionally exceed exceptions.

A positive worker is one who seeks to continuously exceed expectations.

With others.

With self.

All day.

Every day.

Year after year.

The road to excellence has no finish line.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

When you are at your best at work…

Pixar soul toy characters at Disney
Pixar Soul toy characters at Walt Disney World’s Contemporary Resort, Spring 2021.

When you are at your best, what do you recognize about the experience and what do you attribute to getting in that zone?

Practice makes perfect.

Some say perfect practice makes perfect.

What say you?

What say you, about your work artistry?

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Have a continuous improvement mantra

Mid Life Celebration book and Los Angeles tee shirt
Been to some of the biggest cities in the world, some medium-sized cities, and all the way to some small towns.

Fourth word.

How important is? (C-word-activity)

4 work groups, D-pt, circle leader, assign depts.

Secur, enter., Concei, $.

Debrief chaos.

Write down NN, FF, BN.

Context for those 3.

HM story.

Debrief – One-month CM can shut it down without asking.

Segue.

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This website is about our WORK. To ponder today’s post about our HOME, click here.