Top 3 brand loyalty priorities?

Disney Customer Service Speaker Jeff noel's name tag
Q. What compels an employee to stay for 30+ years? A. An emotional connection to the brand. Employees need to be emotionally connected to your brand before customers can become emotionally connected.

A leader and a direct report are paired and each has a Post-it note. The leader writes the top three brand loyalty priorities she expects of her direct report. And the direct report writes the top three brand loyalty priorities she thinks the leader expects from her.

What are the odds the lists match?

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This website is about our WORK. To ponder today’s post about our HOME, click here.

A shared vision

performing a traceroute
Two nights ago, and an hour on the GoDaddy Tech support line, we did a Traceroute – IP Address related -and yesterday life in WordPress is back to normal. The web speed in WordPress felt like what a compound fracture must feel like in the wilderness.

A simple question, “What’s our vision?”, has the power to transform people, a department, an organization, an industry, the world.

What’s my vision with this Executive client?

A shared vision:

We work together to make our world a better place.

We work together in a rare, glorious, remarkable way that inspires great ideas and great people to do work that accomplishes great things, impossible things.

None of this will fly, however, if i want it more than you do.

The simple question is this, “Do you want it more than i do?”

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Clear, concise, compelling

Reporting last night on ABC Evening News.
Tom Yamas sitting in for David Muir. Will Reeve on left.

A man who broke his neck in eight places and was told he would never walk again is a recipient of new medicine at the Mayo Clinic that miraculously has him walking again.

Will Reeve, a reporter, is the son of Christopher Reeve, a famous actor who became a quadriplegic after being thrown from a horse during an equestrian event.

Last night on ABC Evening News, Will Reeve, who reported on this story, said:

I felt like I was witnessing the realization of my Father’s dream of a world of empty wheelchairs.

Clear. Concise. Compelling.

A world of empty wheelchairs.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

The beauty in writing and talking about your priorities

Wells Fargo mistakes
Yes, please, at my convenience, and from my phone. (but your limitations won’t allow me to.)

 

Wells Fargo mistakes
Yes, please. (but instead, it requires about an hour to drive to and from your closest branch to do what the app won’t permit)

 

The podcast i did two days ago was only the fourth ever, and the first time with someone other than Jody Maberry.

It was also the first, by design, where i didn’t talk specifically about Disney.

What i’m reflecting on right now is how long today’s posts are and how i don’t want to do that here or at the next blog.

Today’s insight?

Writing and talking about what’s important to you really forces you to become clear – and clarity is power.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Speed and clarity oppose each other

Apple 2017 Keynote iPhone X
Leadership comes with the opportunity to leave a legacy others will want to emulate and perpetuate.

 

Speed and clarity oppose each other.

Do you come up with epiphanies or unique viewpoints that lead to transformational change?

When you do have brilliant clarity, how often does it happen?

And does it typically happen while you race through your day?

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.