coaching – Page 2 – Disney Brand Loyalty Keynote Speaker

Asking the wrong question

Walt Disney quote — Walt saw the future so vividly that after he died his team knew where Walt wanted to go.

Dear CEO, your biggest blindspot….

In thinking more about it, totally confounded why you can’t (won’t?) answer the singularly most important question, “What is your vision?”

Could it be the wrong question for you?

No, not in a million years.

Note: Spent 30 years deconstructing and then reconstructing Disney’s world-class, time-tested Organizational Vibrancy DNA, into brilliantly simple and easily transferable insights.

The first, and most important, of the 19 architectural blueprints is Vision.

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Reputation Coaching

Married couple posing with Mickey Mouse — Employees are customers too. Photo: Two retired Cast Members, with 66 combined years of Disney Service. They also are raving fans.

Reputation coaching to drive brand loyalty:

Define your customer promise: Identify your customers and align your promise for each customer segment.
Deliver your customer promise: identify your strengths – your core competencies – and deliver your strengths at every customer touch point.
Because human emotions trump everything else, connect emotionally with your customers and value your employees – they are customers too.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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What would you say?

What would you say?

About what?

If you were on your deathbed and your direct reports visited you privately, what is the last thing you would tell them?

Why ask you that?

Because…

Does it make sense to tell them now, instead of waiting, and likely missing the opportunity?

.think .differently

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Two different worlds

My friend, a Glacier Lodge Summer employee, encouraged me to summit Reynolds. Encouragement is good.

What works for me and what works for others (outsiders) are two different things.

A National Park Lodge employee and i became friends this Summer (2019) and at 24, he has an ambitious, yet unclear, future planned.

Extended an offer to him to text any questions at any time and i will reply quickly. Others did this for me, and i am paying it back or paying it forward.

So has being a father been the most significant thing in your life?

Yes….4-way tie with my birth, marriage, and discovering my purpose

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

The power of sincere feedback

College dining hall — Turned around last night to grab a photo of where we just finished eating dinner.

This encouraging text message about my new Podcast arrived while we had dinner in Baltimore last night.

The power of sincere feedback. And i quote:

“Your joy is so pervasive in your delivery.”

A positive blind spot.

Didn’t know.

Why?

No one told me before.

It’s a hope that listeners feel it. Yet without validation, all you can do is wonder.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.