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Disney Brand Loyalty Book

Inspiration courtesy of Post-It Notes

jeff noel question

Ever been inspired by a post-it note on your desk?

It just happened to me…

Those people who .think .differently

You know the ones.

They ask questions that can leave you feeling vulnerable, possibly even attacked, and at the very least, a little guilty.

These same thinkers, to others, crack open a door (or even kick the door down) on unsolvable challenges and leave people feeling challenged, hopeful, optimistic, motivated – desiring a future that’s not only better than now, but much better.

Are you satisfied?

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Disney Brand Loyalty Book

Surprise and delight

Disneyland's Blue Bayou Restaurant
Favorite Disneyland Restaurant.
Inside Disneyland's Blue Bayou Restaurant
Inside Disneyland’s Blue Bayou Restaurant last night. It’s darker than the photo reveals.
Restaurant menu light
The built-in menu light was a huge wow for me.

Surprise and delight was everywhere at Disneyland and Disney’s California Adventure yesterday. In fact, all week.

Day after day, hour after hour.

Wow!

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Disney Brand Loyalty Book

Employees are customers too

Mr. Noel and Mr. Fredrickson, two days ago. Or as we say at Disney, Jeff and Carl. Employees are customers too.

Employees are customers too.

Easy to forget.

Might even be easy to never establish this organizational philosophy.

But if you do believe it, it can be insidiously easy to let it slip away.

Why?

Because the reality is employees are lucky to work for a great organization.

Conversely, great organizations are lucky to have great employees who want to work for them.

It absolutely works 100% both ways.

Neither should ever get complacent.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Disney Brand Loyalty Book

Promises are critical success factors

Promises are critical success factors.

In business with employees, customers, and shareholders.

In personal life with spouse, partner, children, etc.

Why?

Because people like to know what to expect.

People also like promises kept.

PS. Trust is the most important element of any relationship (that i know of).

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Disney Brand Loyalty Book

Lead like you mean it

More views from Grinnell Glacier trail.

Lead like you mean it.

When people ask what it was like to work at Disney (1982-2014), the response is always, “It depends on who your leader was.”

In the final decade serving at Disney, there was enough earned wisdom to thrive whether leadership was good, very good, or excellent.

Inexperience leads many to believe they have to accept their fate if they work for a good or very good leader instead of an excellent leader.

At Disney we say, good and very good aren’t good enough.

Learned to focus passion, art, energy, and purpose on being the best partner for our team, the best facilitator for our participants, and in doing those two exceptionally well, the business result (rebooking/recommending) took care of itself.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.