Categories
Quotable

Don’t quote me on this

It’s kind of fun to do the impossible. -Walt

Don’t quote me on this.

What?

It’s been an intentional effort to rarely post quotes from other people on these five blogs.

Why?

In 2008 when i started writing, the notion of finding my own voice was intriguing.

Could i write with authority without quoting famous people?

Even crazier, could anything i write become quote-worthy?

If your goal isn’t impossible, you’re not reaching high enough.

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Categories
Disney Brand Loyalty Book

Disney Keynote Speaker Takeaways and Executive Summary

Paradise Falls
Screen shot from Twitter yesterday. Mr Freidrickson had a clear, concise, and compelling vision to get to Paradise Falls.

 

Disney Customer Service Speakers
Hidden Disney Keynote Speaker here.

 

1)      Three key takeaways each for Leadership session and Customer focus session.  These will allow me to start working on a participant resource.  If those takeaways have a graphic associated (like the compass you mentioned), it will be really helpful to have those as well.

2)      An executive summary of the material for the three sessions you are leading (leadership, customer focus, and commitment).  I know you don’t provide your slides, and that is fine.  All of this will help me provide a design review to my Leaders, and I need the executive summary in order to provide that.

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Leadership takeaways:

  1. The single, most critical leadership tool is a clear, concise, compelling vision.
  2. Training and development are vastly different strategies for involvement.
  3. Why clear accountability is critical to organizational vibrancy.
  4. Commitment isn’t needed until the honeymoon-phase wears off.

 

Leadership Executive Summary:

Thesis: We judge ourselves on our intentions, others judge us on our behaviors.

Through the interactive session filled with questions, common sense, and paradox, participants will discover (or be reminded) that world-class organizational success rises or falls from your collective leadership culture. Each leader is CEO of You, Inc. Ultimately, world-class achievement and sustainability stems from your leaders.

 

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Customer Service takeaways:

  1. The bullseye for your organization’s customer service efforts needs to be so easy to hit that any employee at any time can do it blind-folded.
  2. Viewing your customers with a holistic, 360 Analysis, you have 300% more (than your competitors) ammunition for all employees to hit the bullseye every day, all day.
  3. The secret ingredient to create and sustain world-class customer service architecture is a unifying goal.
  4. Consistently delivering exceptional service is the key to being world-class and having a decision tree comprised of three or four prioritized service tenets ensures consistency day in and day out.

 

Customer Service Executive Summary:

Thesis: Exceed expectations, pay attention to detail.

Through the interactive session filled with questions, common sense, and paradox, participants will discover how you provide world-class surprise and delight for your customers. Great organizations outdistance their competition when every employee understands and becomes committed to your Customer Service architecture.

 

 

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Commitment Activity Takeaways:

  1. A small spark, a simple yet catalytic event, is the DNA of transformational change.
  2. Individually create and capture on paper an easy and simple goal with a 72-hour deadline to act as your catalyst.
  3. Writing a goal down and sharing it with an accountability partner doesn’t guarantee success, but makes success exponentially more likely to occur compared to when no commitment promise is made.

 

Commitment Activity Executive Summary:

Through simple and individual reflection of content, each participant commits to achieving a goal within 72 hours – the caveat being the goal cannot require Leadership, HR, or Finance approval. After participants write a letter addressed to themselves, they verbally exchange ideas (and contact information) with a colleague and pinky-swear to check on each other. The collective sense of accomplishment – and contribution – is a timely catalyst for the larger enterprise. Letters are mailed out so every participant can self-evaluate their results and formulate their next 72-hour challenge.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Disney Brand Loyalty Book

What to expect from my Disney Leadership keynote speech

Disney Leadership Keynote Speaker jeff noel
Coming Summer 2017…slated as the closing Keynote Speaker on July 21.

 

What to expect from my Disney Leadership keynote speech:

 

  • Exposure to the overarching thesis for Disney Leadership
  • Refocus on the power to unite an organization with a clear, concise, and compelling vision
  • Learn why development is different, and better, for creating an involved and committed workforce
  • Identify what type of involvement moves employees from compliant to committed
  • Uncover the key areas of leadership accountability Disney uses for world-class consistency
  • Discover five areas of focus Disney’s most committed leaders employ to inspire their employees all day, every day

 

Expect to be wowed.

Expect to question your daily routine.

Expect to .think .differently

 

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Categories
If Disney Ran Your Life

Let the workbook work begin

Disney University
Disney DNA starts here.

 

Let the workbook work begin. What kind of workbook would you design if Disney ran your business?

It would be something like this:

  • Simple
  • Easy and fun to use
  • Powerful
  • Tells a story you won’t tire hearing
  • Challenges you to do work that matters
  • A frequent resource (not a shelf decoration)

There, that’s not too difficult.

 

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.