Categories
Final 120 Days

The science of creativity in exceeding expectations

The science of creativity in exceeding expectations, based on my 44 years of field research, is that going the extra mile is a flawed concept to get there.

It’s unfair, that news.

Yet this news has a silver lining – go the extra inch.

You’re welcome.

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Final 120 Days

Madrid Disney Creativity Keynote Speech

A rare backstage look at how i begin to prepare for a speech…in this case, more than four months in advance.

Madrid Disney Creativity Keynote Speech is in five days. Four months ago the framework (photo above) was laid out and the client approved.

We are expecting 1,000 attendees.

The speech is scheduled for 50 minutes, but it’s mapped for 45. Better yet, map it out for 40 minutes. Rarely does a conference start, and stay, on time.

Son, it’s easier to add a story or activity than to have to remove an important component minutes or hours before you speak.

My speeches are methodically intentional with specific insights, relevant stories, and excellent activities.

To have to take a strategic insight, story, or activity out means the speech’s DNA has been tampered with.

Son, this is a perfect example of over-focusing on the things i used to under-focus on or ignore.

i also clarify in advance if the conference is behind schedule and i start late, do i still take the agreed upon speech time.

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Final 120 Days

Listen to Walt Disney’s words about technology

There’s a (not too) “hidden” Walt in the background.

Listen to Walt Disney’s words about technology…

Listening to Walt, the more things change, the more they stay the same.

Technology has always existed.

What changes is our understanding of what customer’s need and want from our Company and our Company’s collective ability to find any means (often through, but not limited to, technology) to exceed the expectations.

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Final 120 Days

Stumble is as stumble does

Consulting framework
A sheet of paper, three hand-drawn lines (was 6 boxes) and then brainstorm the DNA of past, present, future. The future isn’t listed on this sheet (yet).

Stumble is as stumble does.

Preparing a business proposal for a local client, an aha moment appeared.

What if two of the five time-tested Disney business blueprints were saved for the future?

Never thought of it this way until yesterday, May 10, 2019.

Son, the beauty of a relentless pursuit of excellence is that ideas never stop appearing. Some ideas are contagious and need little (or no) time to appear. Other ideas take decades.

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Final 120 Days

Collaborated with our Son and a trusted colleague

Lee Cockerell highly recommends this book.

Collaborated with our Son and a trusted colleague to run a few thoughts by them before i sent an email or made a phone call to the event owner in yesterday stories over the past week.

The colleague referred to a book (photo above) Lee Cockerell highly recommends.

While i will likely never read it, there was solace provided by my colleague in his recommendation.

Basically, do not compromise on your video and audio recording are strictly prohibited.

Son, this is why working at Disney takes special people to constantly give much more than any industry standard for resolving Customer, Employee, or Vendor tensions. Not all people are able to do this generously, for a lifetime. Some are challenged to do it for a single day.

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.