Categories
If Disney Ran Your Life

The greatest don’t even think about doing it

Disney Speaker jeff noel question
Great customer service question.

In a great customer service culture, exceeding customer expectations is what employees think and do, without thinking.

And in a great employee engagement culture, leaders exceeding employee expectations is what great leaders think and do, without thinking.

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Categories
Disney Brand Loyalty Book

Neglect gets expensive over time

Disney road signs
Disney road signs. Hindsight is generally 20/20…sideview mirror reference.

Organizational culture is like personal health…it gets expensive to restore if you neglect it too long.

You know what the real challenge is?

We get so used to accepting that our organizational health is less than vibrant that we eventually stop being motivated to do anything to change it. And this gradually makes our culture more toxic.

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Categories
If Disney Ran Your Life

Culture is the engine

Orlando hosts 2019 NFL Pro Bowl
Orlando hosts 2019 NFL Pro Bowl for the third consecutive year. It’s today. We’ll be home before it starts. Photo taken yesterday as we walked “The City Beautiful“.

Culture is the engine.

Habits and rituals are the fuel.

i’ve been an avid photographer since age six.

Since the advent of pocket cameras, i call it “real life in real time”.

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Categories
One Question A Day?

How’s your vision and commitment?

cPanel GoDaddy
Big move. Necessary move.

How much of our risk-taking is irreversible if the risk doesn’t succeed?

What if 18,000 blog posts who’s permalinks contain http don’t migrate to https?

Could they disappear from the internet?

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Categories
Being Brave

Squander your sacred and privileged opportunity?

Disney Keynote Speaker
From a Disney’s Animal Kingdom restaurant.

Dear Executive Team to whom i revealed and taught Disney’s 19 cultural blueprints.

You are having consecutively powerful financial years and yet you squander your privileged, and dare i say sacred, opportunity to be bold.

Why?

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