The greatest don’t even think about doing it

In a great customer service culture, exceeding customer expectations is what employees think and do, without thinking. And in a great employee engagement culture, leaders exceeding employee expectations is what great leaders think and do, without thinking. •  •  •  •  • This website is about our WORK. To ponder today’s post about our HQ, click here. If […]

Neglect gets expensive over time

Organizational culture is like personal health…it gets expensive to restore if you neglect it too long. You know what the real challenge is? We get so used to accepting that our organizational health is less than vibrant that we eventually stop being motivated to do anything to change it. And this gradually makes our culture more […]

How’s your vision and commitment?

How much of our risk-taking is irreversible if the risk doesn’t succeed? What if 18,000 blog posts who’s permalinks contain http don’t migrate to https? Could they disappear from the internet? •  •  •  •  • This website is about our WORK. To ponder today’s post about our HQ, click here. If you want to stay on this site and read […]

Squander your sacred and privileged opportunity?

Dear Executive Team to whom i revealed and taught Disney’s 19 cultural blueprints. You are having consecutively powerful financial years and yet you squander your privileged, and dare i say sacred, opportunity to be bold. Why? •  •  •  •  • This website is about our WORK. To ponder today’s post about our HQ, click here. If you […]