Categories
If Disney Ran Your Life

How well does your architecture serve you?

Just happened to notice a rocket launch a few minutes after it actually launched. Yesterday. Sitting at my desk.

Context: customer equals anyone that you serve, everyone in an organization serves others.

  1. Does your architecture help you deliver on what your customers want most?
  2. Does your architecture support your business strategy?
  3. Are workloads balanced among your leaders?
  4. Are employees getting the right amount of direction, not too much, not too little?
  5. Is there partnering and synergy across geographical and organizational boundaries?

i could go on, but these five define the point that there is much room for improvement.

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Categories
Being Brave

Do not choke

Imagine what a 30-year Disney Operations insider knows about creativity and innovation. Priceless? Depends what you need to fix and improve.

World-class is highly desirable.

Of course, it is also expensive.

Investing time, money, and resources.

(It’s also expensive in lost opportunity costs, turnover, cultural weakness, ineffective leadership).

Not many naturally see world-class cultural architecture as an investment.

Some do.

Guess who they are.

The crazy ones. The misfits. The outliers. The ones who know there is no other choice.

So please do not choke when i give you the quote.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Categories
If Disney Ran Your Life

The greatest don’t even think about doing it

Disney Speaker jeff noel question
Great customer service question.

In a great customer service culture, exceeding customer expectations is what employees think and do, without thinking.

And in a great employee engagement culture, leaders exceeding employee expectations is what great leaders think and do, without thinking.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Categories
Disney Brand Loyalty Book

Neglect gets expensive over time

Disney road signs
Disney road signs. Hindsight is generally 20/20…sideview mirror reference.

Organizational culture is like personal health…it gets expensive to restore if you neglect it too long.

You know what the real challenge is?

We get so used to accepting that our organizational health is less than vibrant that we eventually stop being motivated to do anything to change it. And this gradually makes our culture more toxic.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Categories
If Disney Ran Your Life

Culture is the engine

Orlando hosts 2019 NFL Pro Bowl
Orlando hosts 2019 NFL Pro Bowl for the third consecutive year. It’s today. We’ll be home before it starts. Photo taken yesterday as we walked “The City Beautiful“.

Culture is the engine.

Habits and rituals are the fuel.

i’ve been an avid photographer since age six.

Since the advent of pocket cameras, i call it “real life in real time”.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.