Culture – Page 19 – Disney Brand Loyalty Keynote Speaker

Organizational vibrancy is this simple and this hard

(photo: Open for Organizational Transformation?)

Organizational vibrancy is this simple:

Do you work in an organization that has employees serving customers?
Do you rely on customer satisfaction to drive their intent to recommend and return?
Do you live and die on the belief that customer and employee loyalty is the key to your financial success?
Do you have to constantly and creatively solve everyday challenges, big and small, planned and unplanned?
Do you have a leadership team responsible for leading your organization at every level?

Organizational vibrancy is this hard too.

Mid Life Celebration’s founder spent 30 years at Disney, including 15 consulting for Disney Institute. He retired October 31, 2014 and is available to help organizations become more vibrant.

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What’s the number one metric we should be measuring but can’t?

(photo: There are many proactive ways to influence culture, and stories from the past are critical – Mid Life Celebration’s genesis revolves around a pregnant woman sitting on a chair in a movie scene.)

What’s the number one metric we should be measuring but can’t?

Culture.

Culture is what people think and do without thinking.

And what we accept by default becomes the standard.

This ought to scare the heck out of you if you’re in charge of culture.

How do we measure culture?

Experience your product for yourself and use your best judgement.

No?

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The habit of excellence is when more people do better things more often

Disney's Contemporary Resort main building — The world’s best corporate cultures revolve around common sense

The habit of excellence is when more people do better things more often.

The world’s best corporate cultures revolve around common sense becoming common practice.

Culture is what people think and do without thinking.

The reasons we struggle as individuals are the same reasons corporations struggle.

The final thought today is at the…

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For some cultures this is the only acceptable standard

To anyone who thinks I’m obsessive about excellence, there is a pressure some may feel. And it would be key to remember the corporate culture that some organizations demand, especially some of the most admired companies in the world.

And to know this demand is all day, everyday – and the organization is never satisfied – always focused on continuous improvement.

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Rarely are the lessons handed to us on a silver platter.

Walt Disney, Hayden Burns, Roy O. Disney coming clean about their huge land purchase

Walt Disney World survey marker — Internet would have leaked Walt’s secret land purchases long before he had finished and sky rocketed the land price

In trying to help others, we cannot escape our own growth.

Mid Life Celebration is a chip off of this old block – Walt Disney.

For the past 8k posts, have avoided mentioning I work full time at Walt Disney World Resort – and have for three decades.

Why remain silent?

Don’t really know why.

It surely isn’t a secret.

The Internet has ensured there are no secrets.

About anything.

Walt Disney always felt the bar for excellence was never high enough and nothing was impossible.

Insight: Pay attention, there is always a lesson to be learned. And rarely are the lessons handed to us on a silver platter.

PS. Trying to explain why I’ve written five daily, differently-themed blogs is like trying to explain Walt Disney’s obsession with quality – sort of a big mystery, until one day it’s not.

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