Categories
If Disney Ran Your Life

Mickey filling in for Vanna

Last night, the TV was on and i heard that Vanna is filling in for Pat as he recovers from surgery.

Can’t help but wonder what happened on the backstage side of our business to come up with this (Wheel of Fortune last night).

Big, fun, creative marketing ideas are a different kind of creativity than the day to day grind on the customer service front lines.

You understand the difference, right?

Marketing creativity is seen publicly by millions. Front-line operational creativity is invisible to customers (Guests).

Marketing creativity can become an annual event like the recent, “I’m going to Disney World” super bowl commercial, but no customers are personally impacted while visiting a Disney Destination because of that creative idea.

Frontline operational creativity can become a new customer process (or a removal or improvement of an existing process) and impact tens of millions of customers (Guests) annually, year after year. Additionally, one process enhancement can impact not only each customer, but every interaction with every employee – literally billions of interactions annually, year after year.

You want an example right?

Sure, take the FastPass clocks at FastPass eligible Disney Attractions. The clocks were a frontline Cast Member idea. Originally, it was an argument awkward debate between the Cast Member and the Guest as to who’s watch had the “correct” FastPass entrance time. The clocks became the official tie-breaker when two watches didn’t match and life returned to normal for every customer henceforth.

Backstage, Castzooming (Costuming), the process whereby Employees (Cast Members) obtain their daily Disney Costumes moved from a daily one-for-one exchange to a once a week, all five costumes exchange. Not only that, Cast Member asked to be able to take them home. Billions of cumulative employee interactions enhanced by two radical front line employee ideas.

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Categories
No really

The paradox of boredom

On a napkin, on a moment’s notice, for an audience of one, a 5th grader.

The paradox of boredom is simple.

You either pick never getting bored with the good and decent basics or you pick the opposite.

Find a million ways to stay motivated.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Categories
Am I The Only One?

It was not supposed to last

See my comment? Note: i occasionally ask myself, “Why do you continue to write 5-a-day?” The answer is always, “Because i can’t imagine life without daily writing.”

October 25, 2019, today.

Some thoughts generated from the photo above.

10 years, seven months

5 daily, differently-themed blog posts

mind, body, spirit, work, home

Never missing a single day

It was to last 100 days

Needed writing practice for my first book

How it morphed to 3,860+ days (and counting) is a mystery

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Categories
Final 120 Days

Make every day a day worth celebrating

Family Christmas
Life is a blur. Enjoy that. Having Chapin along for 19 years has been icing on the cake. So insanely lucky.

Make every day a day worth celebrating.

Want to know the value of a single day?

Ask someone who’s counting theirs.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
No really

Let the morning bring abundance

Naval podcast Tim ferris
Listened (pick episode 136) while walking to and from the gym yesterday.

 

Sanibel weather
Today is Thursday.

 

Writing every day is such a fine way to center my thoughts on Thanksgiving.

Giving thanks.

To start a day without this would feel like a punishment – an undeserved imprisonment.

This post has the link to the Tim Ferris Podcast with Naval. It’s 50+ minutes. One of the most intriguing podcasts i’ve ever heard.

If i were you, i’d do myself a favor (go to episode #136) .

PS. This morning’s sunrise was inspiring.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.