Categories
Disney Brand Loyalty Book

The recipe for unlimited customer devotion

Disney Pixar Coco Ad
Devoted customers lined up for you, right?

 

The recipe for unlimited customer devotion?

It’s the same recipe you use for remarkably vibrant physical health.

Confused?

You should be.

But you shouldn’t be, really.

Hard work, focus, and an impossible goal.

Clear, concise, compelling.

You can create unlimited customer devotion.

Just ask Disney and Apple.

And ask them where they’d be without their founders.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Disney Brand Loyalty Book

Operating within a culture of urgency, we’ll never have time to address this

Disney's Contemporary Resort Convention Center
A few days ago as we were passing through town.

 

Father and Son at Disney's Contemporary Resort Convention Center
Being “Goofy” in our hometown.

 

Disney's Contemporary Resort Convention Center
We love the design of our hometown.

 

Disney's Contemporary Resort Convention Center
Lots of special places in our hometown…many of them only known to the long-timers.

 

Disney's Contemporary Resort Convention Center
We love the attention to detail that is invisible to outsiders.

 

Disney's Contemporary Resort Convention Center
What?

 

Disney's Contemporary Resort Convention Center
Red, black, and yellow is an easy reminder for a very famous fellow.

Disney’s secret to delivering world-class customer service all day, everyday revolves around a simple concept:

Exceed expectations by paying attention to all the details.

In film-making vernacular, from the long-shot to the close-up…everything should be amazing.

If every detail doesn’t matter in your business, who decides, and how, which details aren’t worth it?

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Categories
If Disney Ran Your Life

Let the workbook work begin

Disney University
Disney DNA starts here.

 

Let the workbook work begin. What kind of workbook would you design if Disney ran your business?

It would be something like this:

  • Simple
  • Easy and fun to use
  • Powerful
  • Tells a story you won’t tire hearing
  • Challenges you to do work that matters
  • A frequent resource (not a shelf decoration)

There, that’s not too difficult.

 

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.