The recipe for unlimited customer devotion

  The recipe for unlimited customer devotion? It’s the same recipe you use for remarkably vibrant physical health. Confused? You should be. But you shouldn’t be, really. Hard work, focus, and an impossible goal. Clear, concise, compelling. You can create unlimited customer devotion. Just ask Disney and Apple. And ask them where they’d be without […]

Operating within a culture of urgency, we’ll never have time to address this

            Disney’s secret to delivering world-class customer service all day, everyday revolves around a simple concept: Exceed expectations by paying attention to all the details. In film-making vernacular, from the long-shot to the close-up…everything should be amazing. If every detail doesn’t matter in your business, who decides, and how, which […]