Categories
Emotion Trumps Everything

This Disney photo explains why jungle jeff is so obsessed with certain things

Walt Disney World Resort Trash cans
Serious (obsessive) effort and detail for a simple trash receptacle, no?

 

The companies that have the longest term employee and customer loyalty – like Disney and Apple – earn that admirable reputation because of their focus and discipline on the smallest details.

It’s baked into their hardware (like trash cans) and manifested in their software – their insanely helpful employees.

It’s rare, hence valuable.

The recipe is simple.

Be nice to everyone, all the time.

And the unspoken part is this – whether they feel like it or not.

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Categories
So What?

In Case It Wasn’t Blatantly Obvious Yesterday

It’s a trash can decoration. A trash can!

Did you pick up on yesterday’s message? Come on, seriously, I’m talking about ridiculous attention to details. Details most people don’t care about. And on top of that, details they never comprehend and therefore don’t appreciate.

Insight: People only notice when you don’t pay attention to details. That’s why you do it.

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