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Quotable

Disney Love is in the chain

GNP. Beargrass has a limited blooming window. We caught it perfectly on the Hidden Lake Overlook trail. This is roughly 1/2 mile past the overlook. About 95% of visitors never venture past the overlook deck. Center of photo are 3 mountain Goats, barely discernible.

Leaders –> Employees –> Customers –> Reputation –> Improve

Customers who are convinced you love them definitely return and definitely recommend.

dad

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Quotable

Let’s talk about it

GNP. Beargrass. On Hidden Lake Overlook trail, past the overlook heading down to the lake.

Let’s talk about it:

  • Group discussion
  • Table discussion
  • Pairing up
  • Self reflection

Perhaps my greatest tool as a speaker is exploiting the speaker to listen ratio.

dad

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Quotable

Five cherished friends

GNP.
GNP.

If Disney went out of business, who would miss you?

Disney Leadership Chat, January 25, 2005

At Disney, our goal is to move from valued Guests to cherished friends.

dad

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Quotable

Dad’s leadership architecture

GNP.

The basic principles that help a human being be productive and effective have not changed in 6000 years.

Hyrum Smith

The leadership architecture i learned, did, and taught at Disney for 30 years: vision, involvement, accountability, commitment.

dad

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Quotable

Disneyland Awesome

Work from GNP.
Mickey Mouse in mountains
GNP.

At Disney, the whole goal is to exceed expectations by paying attention to details.

dad

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.