Categories
Quotable

Disney’s top brand differentiator

Disney Business Book writer
GNP. Lake McDonald. Last photo from arrival day, from my bed.

The one thing we always need to answer is this simple, compelling question: “Does this allow us to better deliver our unifying goal?”

dad

At Walt Disney World, there are 80,000 employees, approximately 2,000 job descriptions, and one unifying goal: Make sure every Customer (Guest) has the best vacation of their entire life.

dad

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Quotable

Our Disney success secret

Glacier National Park
GNP. Biking Going-to-the-Sun Road.

Disney’s secret to success is over managing things others under manage or ignore.

dad

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Quotable

Disney Love is in the chain

GNP. Beargrass has a limited blooming window. We caught it perfectly on the Hidden Lake Overlook trail. This is roughly 1/2 mile past the overlook. About 95% of visitors never venture past the overlook deck. Center of photo are 3 mountain Goats, barely discernible.

Leaders –> Employees –> Customers –> Reputation –> Improve

Customers who are convinced you love them definitely return and definitely recommend.

dad

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Quotable

Let’s talk about it

GNP. Beargrass. On Hidden Lake Overlook trail, past the overlook heading down to the lake.

Let’s talk about it:

  • Group discussion
  • Table discussion
  • Pairing up
  • Self reflection

Perhaps my greatest tool as a speaker is exploiting the speaker to listen ratio.

dad

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Quotable

Five cherished friends

GNP.
GNP.

If Disney went out of business, who would miss you?

Disney Leadership Chat, January 25, 2005

At Disney, our goal is to move from valued Guests to cherished friends.

dad

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.