Categories
Disney Brand Loyalty Book

Disney Customer Service architecture

Profoundly simple insight. Simply profound insight.

As a leader, is everyone in your organization crystal clear on your Customer Service architecture?

When everyone is crystal clear, Magic happens – it’s called “the wow-factor”.

Disney Customer Service architecture, the outline:

  1. Goal
  2. Tool kit
  3. Reason why
  4. Leadership self-check

Disney Customer Service architecture, summary:

  1. The Bullseye of every interaction
  2. A 360-degree customer analysis
  3. A Unifying Purpose
  4. Are you a thermometer or a thermostat?

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Categories
No really

Tough times at work

As a lifetime Disney insider, you know things curators will never know. This is an advantage to serve a willing market.

Not discounting what you’re saying Alex.

Been in that jungle, for a lifetime.

And thrived.

Advice to a younger ‘jungle jeff’

Be the change. Control what you can control. Be amazed and be amazing. Never let what you can’t do stop you from what you can do. 

Trust this mindset Alex.

Lived it.

Demonstrated it from 1982-2014 @WDW.

Be the example, not the warning.

This riff is a LinkedIn reply to a feed negative comment.

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Video Sharing

Disney & TED Speaker sizzle video

Disney Customer Service Speaker headshot. When you are an army of one you’re also in charge of marketing.

Disney & TED Speaker sizzle video.

Thank you to Chapin at Shepard Media, LLC for creating the Disney Speaker sizzle reel.

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Brand Loyalty

The Disney Look is a thing

Disney Keynote Speakers
From the late 1980’s Disney Look Book. The center Cast member looks familiar.

The Disney Look is a thing.

Clean-cut.

Approachable.

A compliment to the Disney Show.

Never dreamt that blogging (nor running) would become a compliment to my Disney leadership and Disney Institute facilitation.

It’s only impossible until you do it the first time.

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Podcast

The latest Disney Podcast

Mapping out our content and route at Walt Disney World. Yesterday.

The latest Disney Podcast is six days from official release.

Jody Maberry and i hope to do three Season 4 episodes and Season’s 5 first episode this morning.

If Disney Ran Your Life is actually going to be something i freely share publicly.

Knowing that the first two seasons, 22 episodes total, were just practice, unknown, and now removed from iTunes, going public with the official season three is a big deal.

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