Downside to world-class organizational vibrancy

The downside to world-class organizational vibrancy? None. There’s something about world-class organizational vibrancy that attracts and retains great (loyal) employees. Same thing happens with customers. World-class customer service vibrancy attracts and retains great (loyal) customers. •  •  •  •  • This website is about our WORK. To ponder today’s post about our HQ, click here. If you want […]

We know great brand loyalty is a competitive advantage

Any leader and any organization, in any industry, can architect world-class brand loyaty using systems and processes they control. World-Class Brand Loyalty is not reserved for special organizations that have secrets others don’t and never will have. Exceptional loyalty is built with three fundamental blueprints. Jeff’s Disney Keynote will be interactive, fun, thought-provoking, and comes […]

Emotion trumps everything

  Emotion trumps everything. Customers are deciding whether you love them or not, every time they interact with your organization. When they feel something uniquely special from your organization, brand loyalty is strengthened. When customers sense a non-committed employee, process or facility, loyalty is eroded.   •  •  •  •  • This website is about our WORK. […]