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Disney Brand Loyalty Book

Inspiration courtesy of Post-It Notes

jeff noel question

Ever been inspired by a post-it note on your desk?

It just happened to me…

Those people who .think .differently

You know the ones.

They ask questions that can leave you feeling vulnerable, possibly even attacked, and at the very least, a little guilty.

These same thinkers, to others, crack open a door (or even kick the door down) on unsolvable challenges and leave people feeling challenged, hopeful, optimistic, motivated – desiring a future that’s not only better than now, but much better.

Are you satisfied?

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Disney Brand Loyalty Book

Surprise and delight

Disneyland's Blue Bayou Restaurant
Favorite Disneyland Restaurant.
Inside Disneyland's Blue Bayou Restaurant
Inside Disneyland’s Blue Bayou Restaurant last night. It’s darker than the photo reveals.
Restaurant menu light
The built-in menu light was a huge wow for me.

Surprise and delight was everywhere at Disneyland and Disney’s California Adventure yesterday. In fact, all week.

Day after day, hour after hour.

Wow!

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Disney Brand Loyalty Book

Hate mistakes

Some students from Mr. Ray’s class. Mr. Ray is a Stingray.

Hate mistakes with a passion.

Be choosy which mistakes to hate.

Hate the mistakes that:

  • Breed fear, excuses, and conformity.

All other mistakes – also known as failures – are to be loved:

  • Risk-taking, creativity, setbacks, impossible.

Bonus: Make people great at being student-teachers.

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Disney Brand Loyalty Book

Promises are critical success factors

Promises are critical success factors.

In business with employees, customers, and shareholders.

In personal life with spouse, partner, children, etc.

Why?

Because people like to know what to expect.

People also like promises kept.

PS. Trust is the most important element of any relationship (that i know of).

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Disney Brand Loyalty Book

Make dramatic leaps

Snapped this yesterday to reply to a text.
Directly overhead. Yesterday near Magic Kingdom toll plaza.

Make dramatic leaps in Guest Service has long been a personal Disney mantra.

When a crazy idea is followed by an immediate comment of, “that will never work”, you have just witnessed the seed of a dramatic leap being planted.

jn

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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